Shipping Policy

Q: When will my order be shipped?

Orders are typically processed within 1–3 business days . Once shipped, you will receive a tracking number via email to monitor delivery progress.

Q: What is your return policy?

We accept returns within 15 days of receipt for unused and unopened products in their original packaging. To start a return, please contact our support team with your order number.

Q: How long will it take until I receive my order?

USA orders : 5–10 business days (free shipping for orders over $199). Europe & Asia orders : usually 7–14 business days depending on region. Other regions : shipping time varies, calculated at checkout. 💡 Tip: Delivery times may vary during holidays or due to customs clearance in your country.

Q: Why does my tracking information show [Returned to Sender]?

If your package is marked as Returned to Sender , it usually means the address provided was incorrect or incomplete, or the phone number was invalid. The local courier will hold your package until the correct address is confirmed. Please contact us immediately so we can help update your shipping information and arrange redelivery.

Q: How do I make a purchase?

You can purchase directly from the Printisian official store . Simply select your product, add it to the cart, fill in your shipping details, and complete payment. For bulk or wholesale orders, please contact us through the Contact Us page.

Q: How do I know if my order is confirmed?

After placing your order, you will receive an order confirmation email . Once your order has been processed and shipped, a second email with tracking information will be sent.

Fast, Trackable Delivery for Every Printisian Order

At Printisian, we make shipping simple, transparent, and reliable. Whether you are ordering a complete printer kit, accessories, or consumables for daily production, your order will be processed quickly and shipped with tracking.

Free Shipping

Printisian Kits
Free standard shipping is available for Printisian printer kits in our standard delivery regions.

Accessories & Consumables
Free standard shipping is available on accessories and consumables orders over $199.

Free shipping is applied automatically at checkout. No promo code is required.

For remote areas, special regions, or destinations outside our standard delivery coverage, an additional shipping fee may apply. The final shipping cost will be shown at checkout before payment.

Processing Time

Orders are usually processed and shipped from our fulfillment center within 1–3 business days.

Once your order has shipped, you will receive a shipping confirmation email with a tracking link.

Tracking information may take 1–3 business days to update after the parcel is handed over to the carrier. This is normal during carrier processing and international transit handoff.

Shipping Time & Cost

Shipping times and costs vary depending on your destination, shipping method, order value, and service level.

Please refer to the shipping table below for country- and region-specific delivery methods, estimated transit times, and shipping costs.

Important: The delivery times shown in the table are calculated from the date the tracking code is activated, not from the order confirmation date.

Shipping Table

Country / Region	Shipping Method	Est. Delivery	Shipping Cost
United States, 48 Contiguous States	International Standard	5–10 days	Free over $199; otherwise $10
United Kingdom, Germany, France, Italy, Spain, Portugal	International Standard	6–10 days	Free over $199; otherwise $10
Austria, Poland, Belgium, Netherlands, Luxembourg	International Standard	6–12 days	Free over $199; otherwise $10
Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden	International Standard	8–14 days	Free over $199; otherwise $10
Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines	International Standard	8–14 days	Free over $199; otherwise $10
Australia, New Zealand	International Standard	6–10 days	Free over $199; otherwise $10
Hong Kong SAR, Macao SAR (Macau), Taiwan	International Standard	3–7 days	Free over $199; otherwise $10
Hong Kong SAR, Macao SAR (Macau), Taiwan	Regional Express	2–4 days	From $15
Canada	International Standard	8–12 days	Free over $399; otherwise $19
Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, APO/FPO addresses	International Shipping	8–15 days	From $39
Norway, Switzerland, Iceland, Türkiye, Ukraine	International Shipping	8–15 days	From $49
Spain: Canary Islands, Balearic Islands, Melilla, Santa Cruz de Tenerife	International Shipping	8–15 days	From $49
Monaco, Liechtenstein, Gibraltar, Cyprus	International Shipping	8–15 days	From $39
Middle East & Africa: Egypt, South Africa, United Arab Emirates, Saudi Arabia, Israel	International Shipping	5–20 days	From $79
Latin America: Brazil, Chile, Colombia, Mexico	International Shipping	5–20 days	From $79
Other International Destinations	International Shipping	5–20 days	Calculated at checkout

Delivery Coverage

Some destinations may not be available for delivery due to carrier limitations, customs restrictions, or remote-area service coverage.

Currently unavailable: Isle of Man.

If your country or region is not available at checkout, please contact us before placing an order.

Duties, Taxes & Customs Fees

Import duties, taxes, VAT, or customs fees may be charged by your local customs authority.

These charges are the responsibility of the customer unless otherwise stated. Printisian is not responsible for delays caused by customs clearance, local import procedures, or unpaid duties and taxes.

Delivery Delays

Estimated delivery times are provided as a reference and may vary due to customs processing, carrier delays, weather conditions, holidays, remote-area delivery, or other circumstances beyond our control.

If your tracking information has not updated for several business days, please contact us and we will help check the shipment status.

Returns & Refunds

For returns, exchanges, and refunds, please refer to our Return & Refund Policy.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Need Help?

If you have any questions about shipping to your country or region, please contact us before placing your order.

Email: info@printisian.com

FAQs

📦Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you ship internationally?

Yes, Printisian ships worldwide. Shipping costs and delivery times are calculated at checkout based on your destination and selected shipping method.

When will my order be shipped?

Orders are typically processed within 1–3 business days. Once shipped, you will receive a tracking number via email to monitor delivery progress.

What is your return policy?

We accept returns within 15 days of receipt for unused and unopened products in their original packaging. To start a return, please contact our support team with your order number.

How long will it take until I receive my order?

USA orders: 5–10 business days (free shipping for orders over $199).
Europe & Asia orders: usually 7–14 business days depending on region.
Other regions: shipping time varies, calculated at checkout.

💡 Tip: Delivery times may vary during holidays or due to customs clearance in your country.

Why haven’t I received any shipping information for my order?

Please check your spam/junk mail folder, and ensure our emails are not being blocked. If you still cannot find your shipping confirmation, feel free to contact our customer service team for assistance.

Why does my tracking information show [Returned to Sender]?

If your package is marked as Returned to Sender, it usually means the address provided was incorrect or incomplete, or the phone number was invalid. The local courier will hold your package until the correct address is confirmed. Please contact us immediately so we can help update your shipping information and arrange redelivery.

Why are there no updates in the tracking information?

After leaving our warehouse, it can take several days for your package to arrive in your country/region by air. During this transit period, tracking updates may be temporarily unavailable. Once the package reaches the local carrier, the status will update immediately. Please note that due to global shipping resource shortages and geopolitical events in certain regions, deliveries may sometimes experience delays.

Why does the tracking service show “Delivered” but I didn’t receive anything?

Sometimes packages are delivered to your mailbox, building reception, or signed for by a neighbor. Please check these locations first. If you still cannot locate your package, contact your local courier for further details.

🛒Orders

Below are some of are common questions about orders

How do I make a purchase?

You can purchase directly from the Printisian official store. Simply select your product, add it to the cart, fill in your shipping details, and complete payment. For bulk or wholesale orders, please contact us through the Contact Us page.

How do I know if my order is confirmed?

After placing your order, you will receive an order confirmation email. Once your order has been processed and shipped, a second email with tracking information will be sent.

Can I change my shipping address after my order is placed?

If your order has not yet been shipped, you can contact our support team to update the shipping address. Once the order has been dispatched, we are unable to change the shipping address.

Can I change my billing address after placing my order?

Yes, billing address changes can be requested by contacting our support team, provided the order has not yet been fully processed.